Privacy Policy | Neuland Hongkong

Neuland Business Solutions (H.K.) Limited is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information collection

In order to provide a better service to you, we may collect and process the following data about you:

information that you provide by filling in forms we provide to you. This includes information provided at the time of subscribing to our service, posting material or requesting further services. We may also ask you for information at other times, for example to update information that are required by the Hong Kong authorities.
if you contact us, we may keep a record of that correspondence.

We only retain personal data for so long as it is necessary. Data may be archived if the purpose for which the data was used still exists, as required for the service or by Hong Kong law.

We do not provide your personal data to any third party for any direct marketing process.

We do not collect data from you through our website and do not use cookies for direct marketing purpose.

Uses made of the information

The purposes for which information may be used by us in and outside the Hong Kong Special Administrative Region include:

carrying out our obligations arising from any contracts entered between you and us.
complying with laws and regulations applicable to us or any of our affiliates in or outside the Hong Kong Special Administrative Region.
legal proceedings, including collecting overdue amounts and seeking professional advice.
purposes directly related or incidental to the above.

Disclosure of your information

We will keep the personal data we hold confidential but may provide information to:

personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services.
our overseas offices, affiliates, business partners and counterparts (if any).
persons under a duty of confidentiality to us.
persons to whom we are required to make disclosure under applicable laws and regulations in or outside the Hong Kong Special Administrative Region; or
actual or proposed transferees or participants of our services in or outside the Hong Kong Special Administrative Region.

Security

All information you provide to us is stored on our secure company computers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us via email, Skype, WeChat, WhatsApp, or similar; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.

Data transfers

We may hold your data on servers/computers in Hong Kong and any other territories as we see fit from time to time. We may also transfer your data to our overseas partner offices or to any people listed at above, who may be located in or outside of the Hong Kong Special Administrative Region.

Your consent and rights

By using our service, making an application, you consent to the collection and use of your information and other activities as outlined in this Statement.

Under the Hong Kong Personal Data (Privacy) Ordinance (the "Ordinance"), individuals have the right:

to check whether we hold personal data about you and to access such data.
to require us to correct as soon as reasonably practicable any data relating to you which is inaccurate.
to ascertain our policies and practices in relation to personal data and the kind of personal data held by us; and

You may exercise your opt-out right by notifying us. Please send requests for such objections, access to data, correction of data, information regarding policies and practices and kinds of data held, questions or complaints to:

Neuland Business Solutions (H.K.) Limited
Room 912, 9/F, International Trade Centre, 11 Sha Tsui Road, Tsuen Wan, New Territories, Hong Kong

service@neuland.com.hk

In accordance with the terms of the Ordinance, we have the right to and may charge a reasonable fee for processing any data access request.

Governing law and jurisdiction

Nothing in this Privacy Policy Statement shall limit the rights of the data subject under the Ordinance. This Privacy Policy Statement shall be governed by the laws of the Hong Kong Special Administrative Region. You agree to submit to the exclusive jurisdiction of the Hong Kong courts.

The information contained in this website is for general information purposes only. The information is provided by Neuland and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you can link to other websites which are not under the control of Neuland. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Neuland takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Last updated: 1 July 2025